Shipping policy

Shipping Policy for Gecko Glow Beauty

Thank you for shopping with Gecko Glow Beauty. Below is a clear outline of how we process, ship, and deliver orders.

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1. Processing Times

Orders are processed within 1–3 business days (Monday–Friday). Processing time does not include weekends or holidays.

You will receive a confirmation email once your order is placed and another when it ships.

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2. Shipping Rates & Delivery Times

Domestic — United States

Economy Shipping (orders $50+): Free

Economy Shipping (0–5 lb): $4.90

Delivery estimates are based on the carrier and may vary due to weather or seasonal volume.

At this time, we do not ship internationally unless otherwise noted.

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3. Tracking Information

Once your order ships, you will receive an email with tracking details. Please allow up to 48 hours for tracking updates to appear.

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4. Incorrect Addresses

Customers are responsible for entering the correct shipping address. If an address is entered incorrectly, we are unable to guarantee rerouting or replacement.

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5. Lost or Delayed Packages

After a package is handed to the carrier, responsibility for delivery transfers to the shipping carrier.

If your package is delayed or missing, please contact the carrier first, then reach out to us if additional assistance is needed.

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6. Damaged Orders

If your order arrives damaged, please email us within 7 days with:

Your order number

Photos of the packaging and damaged item

We will review the issue and provide a replacement if applicable.

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7. Contact Us

If you have any questions about shipping, please contact us at:

support@geckoglowbeauty.com